Refund Policy

Last updated: August 29, 2026

Overview

Thank you for shopping at whoopeasell.com (“we”, “us”, or “our”). Because our store primarily sells mystery boxes, blind boxes, and sealed collectible items (collectively, “Sealed Products”), the contents of each item are randomized and their originality is part of the value of the product. Please read this Refund Policy carefully before placing an order.

No Returns, Exchanges, or Refunds for Sealed Products

Due to the nature of mystery boxes, blind boxes, and other Sealed Products, we do not accept returns, exchanges, or refunds for such items once the order is confirmed and shipped, unless the item is severely damaged due to non-human factors or arrives defective (see below). By placing an order, you agree to this Refund Policy.

Damages and Defects

If your item arrives severely damaged or defective, you may be eligible for a replacement or a refund, subject to the following conditions:

Please record an unboxing video of your package being opened in one take, without any editing, from the moment the outer shipping box is opened.
Contact us within 48 hours of delivery with your order number, the unboxing video, and clear photos of the damaged or defective item and its packaging.
Claims submitted without an unboxing video or after the 48-hour window may not be accepted.

Please note that the following are not considered defects and are not eligible for a return, exchange, or refund:

Duplicate or repeated designs within a full set or series;
Original quality variations from the official brand or manufacturer;
Misprints or minor cosmetic variations that are normal for the product line;
Damaged original packaging/boxes caused during international shipping.

Packaging

We take great care to package our products securely using sturdy cartons and protective materials. However, because of the many unknown factors involved in international shipping, we are not able to accept compensation or refunds for damaged outer packaging boxes or cartons.

How to Start a Refund or Replacement

To request a refund or replacement, please email us at service@whoopeasell.com with the following information:

Your order number;
A description of the issue;
The unboxing video (one take, unedited);
Clear photos of the damaged or defective item.

Once we receive and review your request, we will notify you about the approval or rejection of your refund or replacement. If approved, the replacement will be shipped or the refund will be processed to your original payment method within a reasonable period of time.

Refund Processing Time

If your refund is approved, we will initiate the refund to your original method of payment. The time it takes for the refund to appear on your statement depends on your payment provider, and can take up to 5–10 business days after the refund is issued.

Contact Us

If you have any questions about this Refund Policy or need assistance with an order, please contact us at service@whoopeasell.com, or write to us at:

WHOOPEA
695 Toyon Pl, Palo Alto, CA 94306, United States