Shipping Policy

Last updated: August 29, 2026

Overview

This Shipping Policy explains how whoopeasell.com (“we”, “us”, or “our”) processes and ships orders. By placing an order, you agree to the terms of this Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after the order is placed and payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a notification with tracking information once your order has been shipped.

Shipping Rates and Methods

Shipping costs and delivery times vary depending on the destination, the weight of the package, and the shipping method selected at checkout. Available shipping options and their rates are shown at checkout before you complete your purchase.

Shipping Destinations

We currently ship worldwide. Please note that some countries or regions may not be eligible for shipping, or may be subject to restrictions. If we are unable to ship to your address, we will contact you to arrange a solution.

Estimated Delivery Times

Delivery times are estimates and are not guaranteed. They may vary depending on the destination, customs processing, and the shipping carrier. Estimated delivery times are displayed at checkout. Please note that delays caused by customs, carrier, or other factors outside our control are not covered by our refund or compensation policies.

Order Tracking

Once your order ships, we will provide you with a tracking number via email. You can also track your order directly on the Site or through the carrier’s website. Please allow up to 24–48 hours after shipping for the tracking information to update.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or our shipping charges. Please check with your local customs office for details before ordering.

Lost or Damaged in Transit

If your package is lost or arrives damaged, please contact us as soon as possible at service@whoopeasell.com with your order number. For damaged items, please refer to our Refund Policy and provide the required unboxing video and photos. We are not responsible for packages lost or damaged due to an incorrect or incomplete shipping address provided by the customer.

Contact Us

If you have any questions about this Shipping Policy, please contact us at service@whoopeasell.com, or write to us at:

WHOOPEA
695 Toyon Pl, Palo Alto, CA 94306, United States